This Privacy Policy explains how ProtectionPlans.online ("we", "us", "our") collects, uses, discloses and safeguards information when you visit our website or use our support services. By using our site you agree to the terms of this Policy.
1. Information we collect
We collect information you provide directly to us, including:
- Contact details such as name, email address and phone number;
- Information about the devices and software you would like help with;
- Billing information needed to process a paid service or software license;
- Correspondence and support history when you contact us.
We also collect limited technical data automatically when you browse our website, such as IP address, browser type, pages viewed and approximate location. This is used for analytics and security.
2. How we use information
- To respond to your inquiries and provide requested support;
- To process orders and renewals for third-party software you authorize;
- To improve our website, services and customer experience;
- To comply with legal obligations and prevent fraud or abuse.
3. Sharing of information
We do not sell your personal information. We may share information with: (a) software vendors when needed to fulfil a license you have authorized; (b) payment processors; (c) hosting and analytics providers acting on our behalf; (d) our authorized advertising partner Drive Safe LLC (see Section 3a); and (e) authorities where required by law.
3a. Advertising partner
We work with Drive Safe LLC as our authorized advertising and lead-generation partner. Drive Safe LLC may place ads on our behalf across search engines, social media and display networks, and may receive limited information such as the campaign you arrived from, the page you landed on, your IP address and cookie identifiers in order to measure ad performance and prevent fraud. Drive Safe LLC processes this information under its own privacy practices and only uses it to deliver, attribute and optimize our advertising. We do not authorize Drive Safe LLC to sell your personal information.
4. Cookies and analytics
We use cookies and similar technologies to operate the site, remember preferences, and measure performance. You can disable cookies through your browser, but some parts of the site may not function as expected.
5. Data retention
We keep personal information only as long as needed for the purposes described, to comply with our legal obligations, resolve disputes and enforce our agreements.
6. Security
We use reasonable technical and organisational measures to protect your information. No internet transmission is fully secure, and we cannot guarantee absolute security.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your personal information, or to object to certain processing. To exercise these rights, contact us at support@protectionplans.online.
8. Children
Our services are intended for adults. We do not knowingly collect information from children under 13 (or the equivalent age in your jurisdiction).
9. Changes
We may update this Policy from time to time. The "Last updated" date above will reflect the most recent revision.
10. Contact
Questions about this Policy? Email support@protectionplans.online.